Manage Grievances and Ensure Timely Resolution. Captures, categorizes, and routes grievances automatically — tracking resolution status and escalating overdue cases to ensure accountability.
Everything you need to automate and streamline your operations efficiently and at scale
system supports omni-channel - The system supports omni-channel intake through web, app, WhatsApp, IVR, and social
AI auto-classification routing - AI for auto-classification and routing of grievances
It includes priority - It includes priority and SLA tracking features
system provides auto-acknowledgement - The system provides auto-acknowledgement and status updates for users
It has escalation - It has an escalation matrix to handle urgent cases
solution is multilingual - The solution is multilingual to cater to diverse populations